Practice Information
At our practice, we pride ourselves on the depth of experience and approachable care our team delivers. With decades of combined expertise across our dentists, nurses, and hygienists, we are committed to providing high-quality dentistry in a supportive, patient-focused environment.
We continually invest in our professional development to ensure we stay at the forefront of modern dental care.
In addition to practising dentistry, our team also supports the next generation of dental professionals through in-practice training and mentorship.
Terms and conditions
To help you make informed choices and understand how our practice operates, we have outlined some key information below. This includes our terms and conditions, complaints procedure, pricing policy, and other essential information. We encourage all patients to familiarise themselves with these details, as they form the basis of how we work together to provide safe, respectful, and high-quality dental care.
Our Policies
Our process for setting fees
Our fees are carefully set to reflect the time, skill, and attention each patient receives, as well as the quality of materials and standards we uphold. We may not be the cheapest option, but our focus is on delivering consistent, high-quality care that represents genuine value. This policy explains the principles behind our pricing and why it may differ from other providers.
If you are not satisfied with your care
We are committed to listening, learning, and improving. If something hasn’t met your expectations, we want to hear about it. Our complaints policy outlines how we handle concerns with fairness and respect. Wherever possible, we encourage patients to speak with us directly so we can resolve matters quickly and constructively.
How to request your records
You have the right to access your dental records, and we aim to make the process clear and straightforward. If you would like your records shared with a new dentist, we are happy to help, please note that we will need your written consent before doing so, in line with data protection regulations.
Terms and conditions of treatment in our practice
Our Terms and Conditions set out the key expectations and responsibilities that help us maintain a smooth, respectful, and professional environment for all. They cover areas such as appointments, cancellations, payments, and how we communicate with patients. We encourage you to read them carefully to ensure a clear understanding of how we work.
Conditions of our membership plan
Our membership plan is designed to make routine dental care more manageable and affordable. To ensure fairness for all members, certain conditions apply, including attendance requirements and payment terms. This document outlines what’s included, how the plan works, and the circumstances under which it may be cancelled.
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